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Software Support

We provide comprehensive care service for existing software. The service includes understanding the code and operation of the application, assistance with daily problems and development work. We offer favorable rates and high quality.

TECHNOLOGIES

Free estimation

Features of cooperation

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Project takeover

We adapt to the realities of the existing project. We are committed and willing to take on new challenges.

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Dedicated specialists

We make sure that the same familiar specialists work on the project. We know that constant rotation is not conducive to achieving satisfactory results.

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Modern tools

As standard, we implement tools such as monitoring and analysis of events, automatic backup, communicator, task list into the project.

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24/7 technical support

We have a dedicated team of technicians ready to help on weekends and holidays.

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Legacy software

We are able to work under the conditions of migration to a new system. We take care of stability and support the work of developing the next version of the software.

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Automation and DevOps

We have extensive expertise related to DevOps. We streamline processes and provide mature production and test environments for IT applications and systems.

How do we work?

In our company, the operation of software support is based on fast and efficient response to user requests. Customers have the option of submitting requests through various channels, such as e-mail, telephone or a special ticket system.

Dedicated specialists with extensive knowledge of the client’s product and competence in a particular programming technology are assigned to the project. Our specialists are also trained in customer service and have strong communication skills. As a result, they are able to provide customers with professional and courteous service.

With each project, we include tools to improve monitoring and analysis of application events. In addition, we containerize application modules that require it. We care about quality assurance and are committed to developing further improvements.

Our projects

cotembo2
SaaS
Web apps

Cotembo — Customer Identification Platform for Financial Institutions

For the Dutch company Cotembo, we designed and implemented a SaaS product, which is a KYC (Know Your Customer) platform for risk assessment of entities around the world. By using advanced forms, companies in the financial or legal sectors can conduct complex audits to verify the level of trust of their own customers.

Piotr Adamczyk

Back-end Developer

One of the project requirements was security-focused architecture to ensure unparalleled data safety and law compliance which we have successfully fulfilled by providing extensive history, snapshots and activity logs. In collaboration with the front-end team, we have achieved best-in-class questionnaire builder that outperforms existing solutions on every level.

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renau-cloud
Cloud
Internet Of Things
Web apps

IoT platform in partnership with Renau, a renowned electronics manufacturer

The IoT industry is in constant evolution, trying to keep up with ever-increasing consumer expectations. For our client – a highly respected electronics manufacturer in the US – we built a powerful and scalable IoT platform that integrates with manufactured devices, dedicated to its customers. After a multi-stage development process, the client gained a product on which it can largely base its future business model.

Michał Czopek portrait

Michał Czopek

CTO, Cloud Architect

The implementation of the Renau Cloud project is an outstanding achievement for the entire team. Building a functional IoT platform presents a number of challenges, both on the design and architectural side, as well as the user interface and subsequent maintenance. By relying on serverless solutions, the system is highly scalable, capable of handling millions of messages per day, allowing the client to have extensive business operations.

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Blogs
Online shop
WooCommerce

The story of creation Healthyomnomnom, an online store for YouTuber Irena Owsiak

Our goal was to create a user-friendly, transparent online store for the life-style industry. Using Gutenberg’s proprietary block system along with an advanced cache mechanism results in sensational performance scores of 95+ points in Google Page Speed tests.

Krzysztof Brańka portrait

Krzysztof Brańka

Back-end Developer

Integration with systems such as tpay, iFirma or Mailer Lite are significant improvements to everyday processes such as issuing sales documents.

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amc-esk
Desktop apps
Internet Of Things
Web apps

Modern platform for pigeon breeders

The industry of handling pigeon competitions has long relied on proven, classic mechanisms. These include electronic devices such as antennas, constating clocks and network buses. Our task was to fully computerize and modernize these solutions, enabling users to, among other things, track live results or allow them to access their own data at any time from an online platform.

Konrad Broda portrait

Konrad Broda

Project Manager

This was a complicated implementation due to the need for comprehensive competencies in our team. We worked in a wide variety of technologies ranging from low-level communication of Embedded devices to modern object-oriented languages of the client application.

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mrshuttle02
Web apps
WordPress

Best tour booking service in Poland

Our cooperation with Mr. Shuttle consisted of designing a website for booking travel services around the world. We focused on a clear user interface, as well as a simple order path. The dedicated system for the client is stable and can handle huge volumes of visitors to the site.

Piotr Adamczyk portrait

Piotr Adamczyk

Backend Developer

The developed portal combines the convenience of CMS WordPress with the performance and functionality reserved for proprietary solutions. Thanks to the well-thought-out architecture, implemented monitoring systems and modular architecture, our system is easy to maintain and the implementation of new ideas and changes is possible at low cost. This is especially important in an industry that must constantly adapt to customer requirements.

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Suggested actions

Monitoring the operation of the machine

Aggregating logs from microservices

PagerDuty notifications

24/7 support department

Direct contact

Product familiarization

Feedback from Our Customers

Feedback from our customers confirms that we are a trustworthy company. We provide proven solutions, a transparent cooperation model, timely implementation and technical support.

Dave Ingeveld

Cotembo

The company is able to translate even the most technical issues into a language that the business customer can understand. They are helpful and friendly. I also appreciate WeAstronauts Software’s proactivity.

Smile Center team

"Smile" Language School

smile-center.pl

I wholeheartedly RECOMMEND! I spent 8 years looking for a company to make the website I needed. The gentlemen were in contact with me throughout the entire process of creating the site, asking for all the details. Thank you I don’t have to look any more and I have what I and my clients need.

CzuCzu

CzuCzu.pl

Promptness of response, flexible approach, seeking solutions to any unusual problems and challenges – this is what comprehensive customer service should look like. Thank you!

Homeland

KrakówNieruchomości.eu

WeAstronauts has been implementing top-notch improvement tools in our company for many years: CRM and ERP systems, as well as a modern website and sales website. We recommend as a reliable business partner!

Our clients

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Do you have any questions? E-mail us!

We would like to become your technology partner. Let’s meet in the office or arrange a virtual coffee to talk about your ideas. We will be happy to advise you and tell you about our experience. See you there!

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If you prefer direct contact:

+48 505 727 255 [email protected]