Cotembo — Customer Identification Platform for Financial Institutions
For the Dutch company Cotembo, we designed and implemented a SaaS product, which is a KYC (Know Your Customer) platform for risk assessment of entities around the world.
By using advanced forms, companies in the financial or legal sectors can conduct complex audits to verify the level of trust of their own customers.
The subject, answering sometimes dozens of questions, is verified by the system using an appropriate risk assessment algorithm. The system, through various integrations with APIs, verifies the identity of related individuals, checks lists of sanctions, debts or political connections. All these actions are performed automatically, greatly streamlining such processes for companies that need them.
The completed system is a product sold in the SaaS model. The client of the project sells access to it to its own customers. The system is adapted for such a model – it assumes the existence of multiple companies with isolated data and their own users. The system also assumes different subscription plans – limiting access to particular functionalities for less eligible customers.
The graphic interface of the website was designed together with our client’s team to use their industry knowledge to achieve solutions that are as intuitive as possible, optimized for everyday work. The design layout is simple and clear.
The service allows users to build their own questionnaires, which can consist of up to hundreds of questions of various types. Thanks to the drag and drop mechanism, the user can conveniently place questions while specifying advanced parameters, such as expected risk levels or permission to send attachments. The questionnaires are a proprietary solution, allowing the conditional display of questions, depending on the answers previously provided.
The system offers many security mechanisms such as two-factor login (2FA), filtering of email addresses or IP addresses. An advanced system of permissions allows you to flexibly determine which operations system users can perform.
The project began with an in-depth business analysis. Through numerous meetings and workshops, our team acquired the domain knowledge needed to propose appropriate solutions. We learned how Cotembo operates, what it wants to achieve by releasing a new product to the market, and what its main goals are. As a result, we created a functional specification, which formed the basis for an offer to execute the entire system.
The next step was the construction of a technical specification, which went into the logic of the future system's operation in detail. We focused on proposing solutions that are cost-optimal while maintaining satisfactory results.
Having the functional and technical specifications made, we obtained a base, sufficient to fully understand the system and potential users. Based on this knowledge, we developed dedicated graphic mockups for each view. All these views and the entire graphic design of the system were entirely consulted with the client, who was an equivalent party in the decisions made.
During the months-long implementation work, project requirements changed several times. Thanks to the use of agile methodologies, we were able to adapt to the changing business situation and perform the highest priority tasks. We always put customer satisfaction first, so modifying the scope of work was natural for us. The product was completed on time and went to its first users.
After the main work phase is completed, we implement the maintenance phase, in which we regularly monitor the delivered product and offer quick support if necessary. This is also the time for continuous improvement of the system, realizing additional functionalities according to the customer's needs.
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